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FREE SHIPPING to USA and CANADA on orders of $35 and more!
FREE SHIPPING for most of EUROPE on orders of $35 and more!
FREE WORLDWIDE SHIPPING on orders of $120 and more!

Frequently Asked Questions

CUSTOM ORDERS

Q:
How can I order a custom bag organizer for my handbag or tote bag?
A:
You can send us a custom order request by e-mail from our contact page, or you can directly order with the custom organizer listings by writing the dimensions of the bag organizer into the text area in the options.

Q:
How can I measure my bag for a custom size bag organizer?
A:
First of all, make sure your bag is empty of items Then grab a measuring tape and turn the bag upside down. Firstly, measure the length (L) of the bottom of your bag then measure the width (W) of the bottom of the bag. Finally, measure the total height (H) of your bag and note it down. Check out our measurement guide for illustrations.

Q:
How can I find the right size of the organizer to fit in my bag?
A:
When you get the measurements of your bag, just apply the formula below:
The general formula to find out the correct size of the organizer to fit in your bag should be as follows: (Length) -0.5 in. (1.5 cm)  x  (Height) /2   x   (Width) -0.5 in. (1.5 cm).
For example ( if the measurements of your bag are 12 (L) x 12 (H) x 6 (W) inches, then the organizer size would be 11.5 x 6 x 5.5 inches )
TIP: If your bag has a removable base than you can easily measure the length and width of the base shaper to find the base size.

Q:
I can’t decide on the size of the bag organizer, can you help me to find out?
A:
Yes sure we can. Just send us an e-mail with the measurements of your bag. Please note, you will still need to measure the bag by your self.
 
Q:
Can you custom make the size of an organizer according to the size details given on the website of bags?
A:
No, we do not rely on the size details on websites. We always ask our customers to measure their bags to find the correct size of an organizer.

Q:
Can you change the layout of the pockets or compartments of the organizers for me?
A:
Mostly Yes, but it depends on the request. Sometimes there may be limitations to change the layout of an organizer. You can contact us for the plan or design you like to have.

Q:
Would it be possible to custom make the size of any style of the organizer you have?
A: 
Yes, but not all styles of organizers fit well into any bag. For example, we do not prefer to put round holders into a small size organizer as it would occupy space in the bag or we also do not prefer to make round holders for the bags with a narrow depth.

SHIPPING AND DELIVERY

Q:
Which shipping method do you use to dispatch the orders?
A:
We ship by FedEx, DHL and UPS express shipping companies worldwide.

Q:
How long will it take to receive my order?
A:
Since most of our products are made to order, we process (make) the orders within 3 working days before shipment. We keep stock for some of our products like leather purse inserts, and we ship them within 24 hours after we receive the order. ( You can find shipping details on each product listing ) Delivery times after shipment varies according to the destination country. Estimated delivery times are as follows:


1-3 Days to the United States
1-3 Days to Canada
1-2 Days to European Union / Non-European Union Countries
1-2 Days to the United Kingdom
3-4  Days to Australia
3-4  Days to Asia

Q:
Can I get my order earlier in case of urgency?
A:
It would depend on our workload. We try our best to ship the orders as early as possible. Contact us for your request.

Q:
Do I need to sign for my order?
A:
Yes, express shipping companies will require a signature, if you select "delivery with a signature" option at the product listing.

Q:
Do you ship to PO Box / FPO - APO - DPO military addresses?
A:
Unfortunately, Express shipping companies do not make a delivery to PO box / FPO - APO - DPO military addresses. However, we can mail by postal service upon request.

Q:
My order hasn’t arrived, can you help me?
A:
Yes, if you have any problems with your order at all, just Contact Us, and we will help you to resolve your issue.

Q:
Can the shipping company leave my package at the front door if I am not at home?
A:
Yes, our US / CANADA customers can select the delivery method on each product from options. You can select the "Delivery without signature" option for front door delivery if you live in the US or CANADA. Delivery without a signature option can be provided by FedEx by leaving the package in front of the door or on the pouch. Customers accept all responsibilities once they opt for the delivery at their front door. Packages are left and the shipping company never rings the doorbells.
For our customers who live in other countries ( Europe, Asia, Australia, etc..), we offer various handy and flexible delivery options by DHL on-demand delivery service which allows our customers to choose when and where to deliver the order. Contact Us to take advantage of DHL on-demand flexible delivery.

Q:
What happens when I am not at the address at the time of delivery?
A:
FedEx attempts one or two times to deliver packages to the addresses. The package is held at FedEx location for customer pick up if there is no one at the given address. FedEx can provide an extra local delivery to the same or updated address for a fee that must be paid by the customers. The local delivery service fees vary from 15 USD to 25 USD depending on the location. Customers can either go to the FedEx location to pick up their packages or pay for the fee for another delivery to their addresses.