Estimated FedEx/DHL/ UPS Express Shipping / Transit times.

Your order will be delivered within the following days after order processing and local customs event completed.

Order processing and handling time before shipment: 3 working days

FREE SHIPPING to the USA / CANADA / UK  AND EUROPE for orders of 35 USD and more, and to the rest of the world for orders of 100 USD and more. 
 

* Some addresses in the shipping zones (Australia, Europe and the UK) indicated in the table may be considered as a remote area which is a postcode or in the absence of postcode, a suburb /town name that is difficult to serve. Express Shipping and delivery to such addresses would attract a remote area surcharge of 25 USD that will be asked to be paid prior to process your order if you prefer an express delivery. We can still ship by regular post without an additional cost to these addresses.

Duties & Taxes 

USA: No tax or duties for orders below 800 USD.
AUSTRALIA: No tax or duties for orders below 500 USD.
CANADA: Deliveries may be subject to import duties at the time of delivery, VAT or taxes at the receiver's expense.

EU COUNTRIES: As of July 1, We are required to charge VAT on orders from our customers located in EU countries for orders below 150 €. There will be NO additional TAXES AND CUSTOMS FEES at the time of delivery. Our customers in EU will enjoy faster delivery! 

SWITZERLAND: The upper goods value limit (including transport costs) for a VAT-exempt import is: CHF 65.00 for shipments with 7.7% VAT. CHF 200.00 for shipments with 2.5% VAT (reduced rate)

OTHER NON-EU COUNTRIES: Deliveries may be subject to import duties at the time of delivery, VAT or taxes at the receiver's expense. The fees vary by country and we are unable to calculate this in advance. If the customer refuses a shipment, they are responsible for the original shipping fees, import fees, and the cost of returning the package. 

Read our Shipping Policy
 

Delivery options in the US and Canada:

FedEx provides delivery with a signature or without a signature at the front door throughout the united states and Canada. You can select one of the delivery methods on product pages.

Delivery with signature will require an adult signature and pickup by a person.

What happens when the customer is not at the address at the time of delivery?
FedEx attempts one or two times to deliver packages to the addresses. The package is held at FedEx location for customer pick up if there is no one at the given address. FedEx can provide an extra local delivery to the same or updated address for a fee that must be paid by the customers. The local delivery service fees vary from 15 USD to 25 USD depending on the location. Customers can either go to the FedEx location to pick up their packages or pay for the fee for another delivery to their addresses.

Delivery without a signature can be provided by FedEx by leaving the package in front of the door or on the pouch. Customers accept all responsibilities once they opt for the delivery at their front doors. Packages are left and the shipping company never rings the doorbells.

Made of synthetic 3 mm thick felt 

• Dry clean is convenient or clean with damp cloth
• Can not be bleached
• Iron to press seams with cool steam setting if necessary
• Remove food stains by scraping
• Wipe off spills immediately

• All of our items except for the customized or personalized items can be refunded in case of damages, losses, defects, broken or corrupted goods caused by us. However, any damages caused by the misuse of items are not covered by a refund. 
• Custom and personalized items can not be refunded due to the fact that they are specially made for our customers.
• Buyers are responsible for the shipment of return items. It is required for buyers to pay for return shipping cost in any case.
• Cancellation of "made to order" items can be accepted only within 24 hours after placing the order. Since your item would be completed, If you exceed this time frame, your cancellation would not be accepted.
• Shipping costs are not refundable even for the free shipping items. Only the cost of good can be refunded. We deduct the shipping cost out of free shipping price of the item and make the refund.
• For more details please see our refund and cancellation policy.